Namco Funscape – Bumper Car Customer Service Assistant

Namco Funscape

Venue: Namco Funscape Romford

Job Title: Bumper car customer service assistant

Position: Full Time

How to apply: Please send CV to managers.romford@bandainamco.co.uk

Note: Minimum requirement would be 2 years as a duty manager and must have stock control experience.

MAIN DUTIES

Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.

To ensure that the bumper cars departments is kept mechanically and electronically at its peak at all times thereby ensuring maximum throughputs from the customer.
ensuring customers have the best time possible whilst in the unit not just including the bumper cars but throughout.
learn the ins and outs of daily routines assisting wherever possible to improve and continue the growth of the department.
Any other duties as agreed with your immediate line manager/DGM/GM/ASM
To report any issues to the Duty Manager where it will impact on Customer Service levels.
Communicate with Front of House on a day to day basis and establish a good working base.
Undertake training as required to be aware of the changing environment related to back of house equipment.

RESPONSIBILITIES

Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.

Act in the absence of the Assistant Manager / Senior Technician in all aspects of the role.
Health & Safety
To include COSH regulations
To ensure that the machinery and equipment within the centre are kept at an optimum performance level within the constraints of the business.
Be able to assess the extent of repair / change required before calling 3rd parties to the site for work to be done.
Deal with customers and management over the damage caused to personal equipment and report as necessary and ensure repair of area causing the problem in the first place.
Advise of the need for parts for replacement/ renewal as necessary in consultation with AM/ST /GM/DGM

Benefits: